Warranty Policy

At Hevna, we take pride in the quality and durability of our faucets and sinks. We offer a comprehensive 5-year warranty to ensure your satisfaction.

5-Year Warranty Coverage

Our 5-year warranty covers a range of issues, including:

• Damaged items during shipping
• Leaking items or parts
• Durability of the finish on all items
• Products not matching the description or images provided

Claim Process

If you encounter any of these problems, simply reach out to us at contact@hevna.com.

Please provide the following:

• A clear image or video along with a description of the issue.

Upon receiving your claim, we will promptly ship you free replacement parts to resolve the problem. Alternatively, if you prefer, we offer a full refund for your purchase.

Important Note on Installation

While our warranty covers damaged items during shipping, please exercise caution during installation to avoid any damage.

Installation Assistance: To assist you with installation, feel free to contact us at contact@hevna.com, and our team will be happy to help.

Warning: Please refrain from using excessive force during installation, as it may result in damage to the items, which would not be covered under the warranty.

60-Day Returns (Unrelated Issues)

For returns unrelated to the warranty issues described above, you have a 60-day period from the date of purchase to ship back the items for a full refund.

Customer Satisfaction

We value your satisfaction and aim to resolve any issues promptly and hassle-free. If you have any questions, concerns, or need further assistance, please don't hesitate to contact our dedicated customer support team.

Thank you for choosing Hevna, and we appreciate your trust in our products.